Privacy Policy

1 Who We Are

Astradent is a dental practice operated by Dr. Shaik Osheena Fazeena, BDS, Fellowship in Aesthetic & Restorative Dentistry. We are currently practising as Resident Dental Doctor at Apollo Dental Clinic, Gandhi Mandapam Road, Kottupuram, Chennai.

This Privacy Policy applies to all information collected through our website at astradent.in and any related services, including our contact form and AI-powered appointment assistant.

Contact Details:
Email: info@astradent.in
Phone: +91 99406 51910
Address: Apollo Medical Centre, VCT Building (Opp AMM School), 36/2, Gandhi Mandapam Road & Ranjith Road, Kottupuram, Chennai - 600 085

2 Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you use our contact / appointment request form, you may provide:

• First and last name
• Email address
• Phone / mobile number
• The dental service you are interested in
• Your message or preferred appointment time

b) Information Collected Automatically

When you visit our website, basic technical data may be logged by our hosting server, including:

• IP address (anonymised where possible)
• Browser type and version
• Pages visited and time of visit
• Referring website or search query

c) Information Collected via the AI Chatbot

Our website includes an AI-powered chatbot embedded through a third-party service (JotForm). Any conversation you have with the chatbot may be processed and stored by that third-party service. Please refer to Section 4 for more details.

3 How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your appointment requests and enquiries
• To confirm, reschedule, or follow up on appointments
• To send you relevant information about our dental services when you have requested it
• To improve the performance and usability of our website
• To maintain security and prevent fraudulent or abusive submissions

We do not:

• Sell or rent your personal information to any third party
• Use your data for unsolicited marketing without your consent
• Share your data with advertisers
• Transfer your data outside of India except where required by the third-party services described in this policy

4 AI Chatbot & Third-Party Services

Our website features an AI-powered chatbot embedded via JotForm Agent. This chatbot is designed primarily to assist you with booking appointments and answering general questions about our services.

Other third-party services used on this website include:

• Google Fonts — for web typography (Google may log your IP when fonts are loaded)
• Cloudflare CDN — for delivering Font Awesome icons

We have no control over, and assume no responsibility for, the privacy practices or content of these third-party services.

5 Data Storage & Security

Contact form submissions are stored in a database on our hosting server. We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction, including:

• Encrypted transmission via HTTPS (SSL/TLS)
• Password-protected admin access
• CSRF (Cross-Site Request Forgery) token protection on all forms
• Input sanitisation and validation to prevent injection attacks

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6 Data Retention

We retain contact and appointment enquiry data for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of the patient relationship and up to three (3) years thereafter, in accordance with standard clinical record-keeping practices.

You may request deletion of your data at any time by contacting us (see Section 11). We will honour deletion requests unless retention is required by applicable law or legitimate clinical reasons.

7 Your Rights

Under applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023), you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.
• Right to Grievance Redressal: Lodge a complaint with us or with the relevant Data Protection Board of India.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe (typically 30 days).

8 Cookies & Tracking

Our website may use minimal session-level cookies for functional purposes (e.g., maintaining form state and security tokens). We do not currently use third-party advertising or tracking cookies.

Third-party services embedded on our site (such as JotForm and Google Fonts) may set their own cookies. You can control cookies through your browser settings; however, disabling cookies may affect some functionality of the website.

9 Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If a parent or guardian believes that a child has provided us with personal information, please contact us immediately and we will delete such information promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: